Support
How can we help?
Tell us what happened and which phone you’re using, and we’ll get back to you as soon as we can.
Using SubSnip
How do I cancel a subscription?
Open it in SubSnip and scroll to How to cancel for the steps and a link to the right page. Once it’s cancelled, tap Mark as cancelled so SubSnip starts counting your savings.
I’m not getting reminders
First check that notifications are allowed for SubSnip in your phone’s Settings → Notifications. Then in SubSnip, check Settings → Remind me, and the reminder on the subscription itself.
How do I track a free trial?
When you add or edit a subscription, turn on Free trial. SubSnip will remind you before it starts charging.
How do I move something to Bills?
Turn on Settings → Track bills too. Then open the item and tap Move to bills under Manage, or long-press it on the Home screen.
How do I change my currency?
Go to Settings → Currency. Subscriptions in other currencies are converted using daily exchange rates.
Bank connections
When can I connect my bank?
Soon. We’re finishing the open banking accreditation process. When it’s ready you’ll find it in Settings → Bank connections, and you’ll need two-step verification turned on first.
How will I disconnect my bank?
Tap Disconnect bank in Settings → Bank connections, or remove SubSnip at my.akahu.nz. Disconnecting deletes the bank data SubSnip saved.
Your account and data
How do I lock SubSnip with Face ID?
Turn on Settings → Lock with Face ID. SubSnip will ask for Face ID or your passcode each time it opens.
How do I export my data?
Settings → Export my data saves a spreadsheet of everything you’ve added.
How do I delete my account?
Settings → Delete account. Your subscriptions, bills, settings and any bank connection are deleted straight away.
I lost my authenticator app
Email support@subsnip.co.nz from the address you signed up with and we’ll help you get back in.